Posting Number | PG193405EP |
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Internal Recruitment | No |
Working Title | IT Support Professional I |
Anticipated Hiring Range | $64,000 minimum |
Work Schedule | University Business hours are Monday - Friday 8AM - 5PM. The Libraries supports flexible work arrangements based on departmental and operational needs. This position will require frequent onsite work. Exempt position. |
Job Location | Raleigh, NC |
Department | NCSU Libraries |
About the Department | The NC State University Libraries supports and enables research and learning by providing collections, services, spaces, and technologies for the NC State community and its partners. The Libraries is committed to being a powerful competitive advantage for the university in every aspect of its mission, including attracting and retaining the best faculty and students and promoting their success. To that end, we foster a culture of creativity and innovation. The library system consists of the D. H. Hill Jr. Library, the James B. Hunt Jr. Library, and branch libraries for design, natural resources, and veterinary medicine. With a staff of almost 300 FTE, the Libraries has more than 5.3 million volumes in its collection and has a total annual budget of over $30 million. The Information Technology (IT) department includes 18 staff across three units: Technology Services, Enterprise Operations, and Academic Technology. The department is critical to the Libraries' success in charting a new path for research libraries, with an emphasis on developing and supporting information and academic technology solutions for the Libraries. Department staff ensure the sustainable operation of technology-enabled services and spaces and provide leadership in defining technology requirements for library-wide initiatives and projects. |
Essential Job Duties | The IT Instructional/Classroom Support Professional I is a member of the Technology Services unit in the Information Technology department. Reporting to the Technology Services Manager, this position supports the Apple and Windows computing environments with a focus on patron computing at the Libraries. The position works with the Technology Services team to support computing in all patron spaces, including the Learning Commons, Graduate Student Commons, and a variety of specialized spaces and services such as the Data Experience Lab, Dataspace, Digital Media Lab, Virtual Reality spaces, the NC State Gaming and Esports Lab, Makerspace, and Technology Lending Service. This position supervises approximately 10 IT student technicians and plays a key role in creating a positive work environment. Duties include providing training, guidance, task management, and instruction to IT student staff. Responsibilities include but are not limited to:
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Other Responsibilities |
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Minimum Education and Experience |
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Other Required Qualifications |
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Preferred Qualifications |
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Required License(s) or Certification(s) | N/A |
Valid NC Driver's License required | No |
Commercial Driver's License required | No |
Job Open Date | 05/15/2024 |
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Anticipated Close Date | Open until filled |
Special Instructions to Applicants |
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Position Number | 00108874 |
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Position Type | EHRA Non-Faculty |
Full Time Equivalent (FTE) (1.0 = 40 hours/week) | 1.0 |
Appointment | 12 Month Recurring |
Mandatory Designation - Adverse Weather | Non Mandatory - Adverse Weather |
Mandatory Designation - Emergency Events | Mandatory - Medical Emergencies |
Department ID | 250101 - NCSU Libraries |
AA/EEO | NC State University is an equal opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, gender identity, age, sexual orientation, genetic information, status as an individual with a disability, or status as a protected veteran. Individuals with disabilities requiring disability-related accommodations in the application and interview process are welcome to contact 919-515-3148 to speak with a representative at the Office of Institutional Equity and Diversity. If you have general questions about the application process, you may contact Human Resources at (919) 515-2135 or workatncstate@ncsu.edu. Final candidates are subject to criminal & sex offender background checks. Some vacancies also require credit or motor vehicle checks. Degree(s) must be obtained prior to start date in order to meet qualifications and receive credit. NC State University participates in E-Verify. Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States. |